1. No refunds
No Package is refundable once bought. This applies to every purchase, including where you are not satisfied with the Services, an expected ranking or traffic increase does not happen, your business plans change, you do not use the Services, you do not grant access or approvals, or you chose the wrong Package by mistake.
We do not give partial refunds, refunds for unused time or refunds as credit or account balance.
2. Why we do not offer refunds
Our fixed-price packages depend on team capacity being reserved for you at the moment of payment. Once you pay:
- time from our strategist, technical specialist and content team is booked into the schedule for you;
- preparation work such as technical crawling, competitor and keyword analysis begins;
- paid third-party tool licences and publisher budgets are allocated to your account;
- deliverables such as the audit report and roadmap are digital and cannot be taken back once shared.
3. Cancellation, pausing and transfer
Once bought, Packages cannot be cancelled, paused or postponed. The Service Period runs as set out in the Terms of Service.
A Package cannot be transferred to another business without our written consent. If we consent, the remaining Service Period and deliverables move to the new business on the same terms.
4. Right of withdrawal
Our Services are for businesses only. Because you confirm at checkout that you are acting for a business, the 14-day statutory cancellation right given to consumers (for example under the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU or the Turkish Distance Contracts Regulation) does not apply to this purchase.
If for any reason you are treated as a consumer, you confirm at checkout that you expressly asked for the Services to begin immediately, before the cancellation period ends, and that you accept you lose your right to cancel once performance of the Services and supply of digital content have begun.
This policy does not affect any statutory rights that cannot be limited or excluded by contract under applicable law.
5. Duplicate or incorrect charges
Being charged more than once for the same Package, or being charged an amount different from the one shown on the site, because of a technical error is not a refund; it is a billing correction. Just email [email protected] with the transaction date and Stripe receipt number. A verified overcharge is corrected to the same payment method within seven (7) working days.
6. If something goes wrong on our side
If, for a reason on our side, a deliverable cannot be provided as described in the Package, we will complete that deliverable as soon as possible or provide an equivalent one instead of a cash refund. Where needed, we will extend the Service Period free of charge for the time affected.
7. Payment disputes (chargebacks)
If you have a problem, please write to us before contacting your bank. We resolve most issues within one working day.
For payment disputes raised without good reason, we provide the payment provider and your bank with the record of your acceptance of the Terms of Service and this policy (date, time, IP address and terms version), payment records and evidence of delivery. The Services may be suspended during this process.
8. Contact
Questions about this policy: [email protected] · AKSOY SOFTWARE LTD, company no. 14011830